Welcome
Welcome to the Guernsey Water website!
Guernsey Water are responsible for delivering a safe, reliable, sustainable and cost-effective supply of high-quality drinking water. We apply the best standards of water quality and treatment, whilst working hard to safeguard our environment. Alongside this, we aim to provide a high level of customer service.
As part of our commitment to customer service we have endeavoured to make this website as interesting and useful to you as possible.
Using this website, you will be able to find information about your water bill, the installation of water meters, what to do if you are moving house, and how Guernsey Water treats and provides the drinking water that comes out of your tap.
You will also find handy tips on how to save water in the house, garden, school and business, and all about the Millennium Walk at St Saviours Reservoir. To learn more about water treatment, we have put together a Flash presentation on the treatment process - please click here to view this.
Confused about your bill?
If you are finding it hard to understand your water and wastewater bill, we can help you.
Please click on the links to find out more:
Metered Customer Unmetered Customer
Sign up to the Guernsey Water E-Newsletter!
Guernsey Water has its own e-newsletter which gives interesting advice and information about water-related matters, such as water saving, latest initiatives and other issues that affect you.
To sign up to the newsletter, please click on the button to the left. You are also welcome to fill in our feedback form to let us know what you think about the newsletter, and how we can improve it.
To look at past issues of the newsletter, please click here.
What do you think about Guernsey Water's service?
At Guernsey Water we are always keen to receive feedback on the service that we provide. In order to let us know how we are doing, please spare a few moments to fill in our customer questionnaire. If you have any feedback or suggestions relating specifically to this website, then please contact webmaster@water.gg.
Pay your bill online!
If you would like to pay your water bill online, please click here. Paying online is quick and easy, and completely secure.
Opening hours
- Our phonelines are open from 9am - 5pm, Monday - Friday.
Many of the documents on this website require Adobe Reader in order for you to see them properly. If you do not have this installed on your computer, it can be downloaded free by clicking here.