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Cesspit Survey

We would like to hear your feedback about the cesspit service. Your response will help us to improve the service. Please select how strongly you agree or disagree with the following statements. 
1. I am satisfied with the cesspit emptying service.
2. It is easy to contact customer services when I have an issue.
3. I am satisfied with the customer service I receive from drivers.
4. I am satisfied with the customer service I receive when I contact Guernsey Water about my cesspit by phone or email.
5. Any issues are resolved in a timely manner.
6. It is easy to understand my cesspit emptying bill.
7. I am confident in the accuracy of my cesspit emptying bill.
8. I am happy with my cesspit emptying schedule.
9. I feel that the cesspit emptying service offers good value for money.
10. I would like to be able to request a cesspit collection electronically. 
11. Which method would you prefer to use to request a cesspit collection? (Please select your preference).
12. I would prefer to find out if my cesspit has been emptied through an automatic notification instead of the collection driver leaving a card.
13. How would you like to receive notifications about when your cesspit has been emptied? (Please select your preference).
14. I would prefer general information regarding the cesspit emptying service to be sent to me electronically (e.g. disruption to service).
15. How would you like to receive general update communications about the cesspit emptying service? (Please select your preference).
Guernsey Water process data in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017. By completing this survey, you acknowledge that you may be contacted, if necessary, regarding information given in the submission.

Further details about how your personal data is processed can be found within our Fair Processing Notice at: www.water.gg/fpn. Any personal data received as part of this survey will be securely held in accordance with the Law. Please be aware that information provided as part of your submission may be disclosed to third parties. If you have any concerns regarding the processing of your data, please contact data.protection@gov.gg.
 
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