Sewage Collection

One of Guernsey Wastewater's objectives is to get as many properties as possible connected to the wastewater network (main drain). However, there are still a number of properties that rely on a cesspit for the storage and disposal of their sewage.

If you have a cesspit on your property, you will need to arrange for your sewage to be removed from your property by our sewage tanker fleet.

Sewage Collection

There are two options available for the collection of your sewage. You can either:

- elect to have sewage collected at random by telephoning in advance, or
- set up a permanent regular booking e.g. 1 load every 2 weeks (depending on your individual circumstances)

Please call 247163 for advice and to make the necessary arrangements.

If your property is vacated or becomes connected to the main drain you are responsible for cancellation of any regular order in writing.

Charges

The sewage collection charge for 2012 is £6.17 per load.

All charges are reviewed on an annual basis.

Emergencies

In an out-of-hours emergency, an additional charge will be levied.

If a cesspit urgently needs emptying or it is overflowing, outside of office hours, please contact the Fire and Rescue Service on 724491.

Payment of Accounts

Customers are billed on a quarterly basis and payment can be made as follows:

- Direct Debit - please telephone 201018 to set up this convenient facility
- Online by clicking here
- Card payments - in person at Sir Charles Frossard House or by telephoning 01616 279977
- Cheque - can be sent by post or paid in person. Make payable to 'States Sewage Department'

By post: payment of accounts must be sent to The Cashier's Desk, Sir Charles Frossard House, La Charroterie, St Peter Port, GY1 1FH.

In person: at Sir Charles Frossard House (same address as above), or at the following Post Offices - Cobo, Smith Street or Envoy House.

Contacts

Manager, Sewage Collection Service, Griffith's Yard, Northside, Vale, GY3 5TX. Telephone - 247163

Sewage collection orders (random collections) - telephone 245938

Sewage collection account enquiries - telephone 201018

States Works currently has operational responsibility for the sewage collection service. To learn more, please click here.

Your Responsibilities

If you have a cesspit on your property, you are responsible for having it emptied at appropriate intervals to ensure that it does not overflow. Sewage that overflows from a cesspit is not only unpleasant, but it can also have an environmental impact if it enters streams.

Guernsey Wastewater works with Guernsey Water and Environmental Health to ensure that overflowing cesspits are quickly identified and remedied. If a person is found to knowingly let a cesspit overflow, legal action could be brought against them.

If you believe that a cesspit is overflowing in the Island, or you believe that sewage has entered a stream, please contact Guernsey Water on telephone number 239500 as soon as possible.

If you notice that your cesspit needs regular emptying in wet, wintry weather, but less in the dry, summery conditions, then the structural integrity of your pit may be compromised, and there may be water ingress issues. If this is the case, then you may need to get your cesspit checked by an expert.