Customer Questionnaire

Tell us what you think about our customer service

Guernsey Water aim to deliver a reliable supply of high quality drinking water at the lowest possible cost. We are committed to providing excellent to our customers. To achieve this it is important that we regularly hear your views about how we are doing and how we can improve.

We would be grateful if you could spare a few moments to answer the following questions. It is helpful if you fill in your customer number at the bottom of the form - this allows us to assign your comments appropriately and make more improvements to our service.

Please can you select from the drop-down menu an appropriate answer for each question, which asks you to rate Guernsey Water's service in the following areas:


The reliability of your water supply?
The quality of water in your tap?
The value for money of water in Guernsey?
The way we manage our roadworks?
The way we deal with requests or problems?
The friendliness and helpfulness of our staff?
The information we provide to customers?
Our overall performance?
If you have rated us 'Poor', please explain why:
What is the best aspect of our service?
What could we do to improve our service?
Your Name (optional)
Your E-mail Address (Required)
Your Customer Number