Customer Information Introduction

This section of the website contains all of the information that you will need for queries relating to your water supply connection, water meters, your bill, and Guernsey Water's committment to customers. You can also look through our list of frequently asked questions - if you do have a general query, you may find that it is answered here. You can look through this section by navigating through the menu on the left.

As a customer of Guernsey Water, you may want to pay your water bill by Direct Debit, which is the most convenient and safest way to pay. If you wish to do this, then you can either click here to download a Direct Debit form, or go to the About Your Bill section.

If you have not yet had a water meter fitted, then you might want to consider it – on average the majority of customers who have a meter fitted save 10 – 12% on their water bills. Click here for more information on water meters, or go to the Water Meters section.

Guernsey Water is committed to offering the highest level of customer service and satisfaction, and is always pleased to receive feedback from customers. As part of this commitment, we would be grateful if you could spare just a few moments to tell us how we are doing by completing this customer questionnaire.

Our commitment to customer service is reflected in our Customer Charter, which outlines the standards of service that you, as the customer, can expect from us. The Guernsey Water Customer Charter can be viewed here.  

To find out the latest water charges, then please click here to download our information sheet.

Many of the documents on this website require Adobe Reader in order for you to see them properly. If you do not have this installed on your computer, it can be downloaded free by clicking here.