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News Centre > Monday 25 September 2017

Guernsey Water customer survey 25/09/17 - 09/10/17








Guernsey Water is keen to hear what customers think about its services and performance across a broad range of topics.

Following the recent launch of Guernsey Water's upgraded website, an online customer survey has been launched and the utility would like to hear from both individuals and businesses.

Chris Hall, Guernsey Water's Customer Service Manager said:  "We are working to provide our customers with the best possible service.  In line with our commitment to continuous improvement, we are looking to measure our current performance across a broad range of issues critical to ours and our customer's success - we would like to know how we are doing.

"One of the best ways to do this is by asking our customers to participate in a survey and to provide us with their opinion on how we are performing.

"Within our 10 year Business Plan (2016-2025) one of the main objectives was to ensure that we are valued by customers.  Within this it is important that our customers understand, trust and value the quality of all our services and find them affordable.  To do this we need to better understand their needs, aspirations and experience of our services and make it easier to contact and do business with us," said Chris.

Among other things, the survey asks respondents to provide feedback on Guernsey Water's product reliability, service quality, billing and price issues as well as how well it communicates with customers.

The survey is being conducted by The Institute of Customer Service, an independent professional membership body that specialises in developing and improving customer service.

"It should not take more than 10 minutes to complete and we are encouraging all our customers to complete the survey and have their say," said Chris.

The Guernsey Water customer survey will be available to complete online up to the 9th October 2017.


Results of the survey will be published on as soon as it is complete and results have been analysed.

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